Enabling Business Communication

For information which needs to be exchanged for collaborative processes: over the internet and by telephone, fax, email, SMS, XML documents, work items or electronic forms, and between users and automated systems. Business Communication is shipped as an integral component of the SAP system. Generic Business Tools simplify and unify the use of this functionality and the integration into user interfaces.

The Key Benefits of Business Communication include:

• Supports messaging services including fax, e-mail and SMS, and integrates with telephony systems
• Manages structured messages such as work items (Business Workflow) and electronic forms (SAPforms)
• Opens up the SAP System to external communications solutions such as Microsoft Exchange / Outlook, Lotus Notes and web browsers as well as SAPGUI
• Supports widespread communications standards such as SMTP / MIME for communication via the Internet, X.400, or LDAP for X.500 directories

Proven expertise in Business Communication and Integration

• We’ve been integrating SAP with external email and fax systems since R/3 2.1, and we’ve integrated with all of the popular industry email, fax and SMS solutions available
• Email integration has included MS Exchange with SAP Exchange Connector, Lotus Notes/Domino, Sendmail for both Unix and MS Windows and native SMTP
• For some of our more sophisticated messaging integration projects, we have also used our in-depth knowledge of SAP messaging services to enhance or develop new functionality
• We also understand how messaging services interact with SAP application components and SAP Office, and so can offer the full integration service, from SAP document to external business communication

Because of the depth and breadth of our SAP technical expertise, and because we know and understand technologies such as SAP Workflow, we can ensure we offer solutions that encompass multiple SAP technology areas.

Want to know more? Contact Mandant - The SAP NetWeaver Experts